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FAQ - Pricing, Account and Plans

What are Credits and how many do I need?

Credits are counted based on the duration your workflow will required to execute its steps logic rounded up nearest 1 sec. Every 1 second runtime consumes 1 credit.
The amount of consume credits depends on multi factors such the response time returned from 3rd party applications, size of transferred, processed and stored data.

In short, you can have multiple steps that consume only 1 credit altogether, or you can have 2 steps that consume 5 credits.

Example 1: If you are processing a small amount of data (~100KB) through multiple steps using Easyflow's built-in tools, such as filters, text functions, and mappers, your workflow will consume only ~ 1 or 2 credits in total.
Example 2: If you are making a call to Google Sheets in order to fetch data (~100KB), this step may require 1 credit depends on the amount of time required to get response back from google sheet. If you decided to add to this step the same logic of example 1, you workflow may end-ip of having 5-6 steps which consume ~ 2 to 3 credits.
Example 3: Let's assume you have the same scenario as Example 2, but you are fetching ~10MB from Google Sheets instead ~100KB. The response time of this step many take ~3.4 seconds which mean 4 credits. In additional, processing 10MB of data through Easyflow builtin tools such as filters, text functions and mappers will require more time comparing of processing only ~100KB. So, it may take ~3 or 4 credits instead ~1 or 2. In total your workflow may consume ~6 to 8 credits for ~10MB of data instead ~2 to 3 credits for ~100KB.

What is Update time?

How often Easyflow checks for new data to start your Workflow.

Do you have a free trial?

Yes, when you create a new Easyflow account, you’re instantly enrolled in a forever free plan.

Can I change my plan later?

Yes, you can upgrade or downgrade at any time. If you choose to upgrade, you'll pay a pro-rated amount for the rest of the month. If you choose to downgrade, you'll be credited on next month's bill.

What if I decide to cancel?

If you no longer wish to use Easyflow, you may cancel at any time. You will receive a pro-rated credit with Easyflow for the remainder of that month's billing cycle. See our full refund policy here.

Can you charge me in my local currency?

No, at the moment we only accept payment in United States Dollars (USD). We do accept all major credit/debit cards.

Do you offer any discounts?

Yes! When you choose to pre-pay for a year of service, we’ll give you a 20% discount.

Do I need to know how to code?

Nope! Easyflow makes it easy for you to move data between your apps without being a developer. We may need you to locate information for certain accounts, but we'll guide you through any additional steps required and our support champions are here to help you by email should you need assistance.

How Visualisation consumes credits?

Each dashboard consists of one or many visual cards. Each card will pull data from a data source then present it into a visual way such as pie, columns, bar or any other type of charts.
The amount of transferred data + the required time to process this data during 1 second is calculated as 1 consumption credit.

Suppose you have a dashboard with the following characteristics:
10 visual cards
Each card needs 2 seconds = 2 credits to pull from the data source
As result, every-time you open the live dashboard, 10 cards x 2 credits = 20 credits will be consumed.

Best practices to manage your credits consumptions in visualisation:
You can share a dashboard with your team members or clients through scheduled snapshots. Opening a shared snapshot will not consume credits.
The live dashboard will consume credits because it will pull data in real-time, so it's a good idea to use and display them on TV screens.
When displaying a project dashboard on TV screens, ensure that its refresh rate is aligned with the frequency of change of the data. For example, set the refresh rate to 3 or 6 hours if your data doesn't change quickly.
For real-time data, you can set up only the real-time related cards to refresh their data every minute rather than refreshing the entire dashboard with this frequency.

What if I have more questions?

Try searching for what you need in our Help & Support site. If you don't find what you're looking for, you can get help here.

Updated on: 05/08/2022

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